Frequently Asked Questions
Here are the answers we give most often on the phone, grouped so you can find yours fast. For the full picture of what we do and where we work, start at Plumber Wilston, then work through the jobs we take on.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
If your question is about a fault happening right now, skip straight to the emergency answers below. Otherwise, work through the groups in order.
Booking and Pricing Questions
Everything about money and getting us to the door, answered plainly.
Call (07) 3524 7117How do I get a price before any work starts?
A fixed quote comes first, so you see the full figure before a tool comes out; ring us, describe the job, and we put the number in writing for you to approve.
What payment options do you take on site?
Card or EFTPOS on the day settles it, so once the work passes your eye you pay on the spot and there is no invoice to post or follow up.
Can I get a plumber the same day?
Same-day where we can, so ring early with what is going on and we will aim to have a plumber at your place before the day closes out, not the next morning.
What should I have ready when I call?
The street name, a plain description of the fault, and anything you have already shut off, since those basics let us match the job to the plumber who suits it.
Services and Licensing Questions
What we do, from the units near the Mark Street reserve to the Queenslanders up on the slopes.
Call (07) 3524 7117What licence covers your plumbing and gas work?
QBCC No: 15024607 covers plumbing and drainage and gasfitting, so water, drainage and gas jobs on this run all sit under that one licence number, and you can check it on the register before booking.
Do you work on hot water systems?
Yes, repairs and full replacements, from a rusted ground-level tank to a new system sized for the house, and we talk through repair versus replacement in plain words before you commit.
Can you find a leak I cannot see?
Yes, we follow hidden leaks between the meter and the fixture with pressure and moisture checks along with acoustic and thermal tracing, marking our findings before any opening-up begins.
Do you clear blocked sewer and stormwater lines too?
Yes, sewer lines, stormwater lines, yard gullies and downpipes are all in a day's work, and we clear them from the fixture out to the legal point of discharge, whatever the pipe is made of.
Hot Water and Emergency Questions
The calls that arrive in a rush, and the hot water faults behind a few of them.
Call (07) 3524 7117What should I do if I smell gas?
Leave the property and call from outside, and do not flick switches or light flames; a gas leak is never a find-it-yourself job, so stay clear until a licensed gasfitter arrives.
What should I do while I wait when the toilet overflows?
Quit flushing, turn off the cistern's isolating tap if it has one, and keep towels and rugs clear of the doorway, because the pan keeps filling until the blockage is cleared.
Can a hot water tank leak without warning?
Yes, a cylinder corroded through at ground level often lets go quietly beneath the floor, and a cold shower is many owners' first clue that the laundry or cupboard floor is wet.
Why does my hot tap run brown some mornings?
Discoloured morning water usually comes from galvanised supply pipe scaled up inside, which unrenovated interwar homes still carry, and we test whether a re-run or a full swap of that branch suits.
Wilston Pipes and Weather Questions
How this suburb's hillside blocks, creek flats and storm season shape the work we do.
Call (07) 3524 7117Who owns which pipes around my property?
Urban Utilities maintains the mains and sewers on the utility's side, but whatever lies past the connection point on your land falls to the owner to repair.
Are the old clay drains a problem in this suburb?
They can be, because the interwar streets carry earthenware drains in short lengths with cement joints, and a hundred years of hillside movement has drifted those sockets out of line.
Do storm season and creek flooding affect plumbing here?
They do, because the Enoggera Creek flats sit inside Council's flood layers and hold water long after a storm, so groundwater works away at old drain joints and at cylinders sitting at ground level.
How do I book a plumber?
Ring (07) 3524 7117, name the street and the problem, and we lock in a time; the fixed quote comes before any work starts, and card or EFTPOS settles it on site.
Where to Read More
Each service page carries its own detail, and every one links back here. Start with the one that matches your job:
- Emergency plumbing for burst pipes, overflowing loos, cold showers and gas
- General plumbing for taps, toilets, bathrooms, kitchens, leaks and gas fitting
- Drainage for blocked drains, sewers, stormwater and camera inspections
- Hot water for repairs and full system replacements
Still unsure which page fits? The contact page lists what to have ready, and the phone line at (07) 3524 7117 answers the rest.
